THE SCIENCE & ART OF MOVING PEOPLE THROUGH TO ACTION

We live in challenging times and in a fast-paced business world of networking, negotiations, entertaining and official business functions, we need to ensure that we are able to present ourselves in a professional and appropriate manner. Research has shown that when intelligent, capable people fail, it is often traced back to a lack of social skills.

This program is specially designed to polish the image of company personnel and individuals. It is to inculcate in and impress upon the participants the importance of presenting the RIGHT image of themselves to the people they meet in a business setting. Through the intrinsic inter-personal values and extrinsic social skills, participants will project an image consistent with their organizational goals and further hone their personal image.

MODULE 1: THE SOCIAL GRACES

• Why Etiquette Matters in Business & Social Circles
• Creating the Right First Impression
• The Power of Greetings and Introductions
• Appropriate Greetings for Different Cultures  Asian and Western
• Correcting Your Posture in Standing, Sitting & Walking
• The Importance of Handshakes
• Handling Business Cards
• Follow up After Encounter
• Dining Etiquette - Protocol at Formal Functions

MODULE 2: SAVVY COMMUNICATION SKILLS I

• The NLP Communication Model
• Pre-suppositions in Communication
• How to Build Instant Rapport and Connection with People
• Understanding Different Personality Types
• Overcoming Barriers to Communication

MODULE 3: SAVVY COMMUNICATION SKILLS II

• Understanding the Elements of Effective and Persuasive Communication
• The Art of Creating Appropriate Small Talk in a Business Setting
• The Power of Questions
• Listening: The Art of Being Present

MODULE 4: NON-VERBAL COMMUNICATION SKILLS

•   Understanding the Importance of Your Body Language
•   Developing Positive Facial Expressions:

         - Eye Signals and their Implications

         - Business / Social / Intimate Gazes

         - High Density / Low Density Smiles that Speak  Volumes

• Hand Gestures, Leg Positions and Gesture Clusters
• The Link on Non-Verbal and Oral Communication

MODULE 5: PROJECTING THE RIGHT CORPORATE IMAGE

• Business Dress Sense: How Clothes can Enhance Your Image & Create MBI – Maximum Business Impact!
• Understanding the ABCDE of Choosing the Right Clothing Style for Yourself – Assets, Body shape, Colours, Dress style and Environment.
• 5 Steps to Making a Brilliant First Impression
• Dressing Appropriately – Business, Business Casual and Formal Dress

The 5 Modules will be done over 5 evenings from 7.00 to 10.00pm.
For the upcoming class schedule in Singapore, please sms <PC><your name> to +65-8228 8938 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it